Shipping policy
Last updated: August 27, 2026
At Velvet & Vine, we know the fun part is ordering something you love. The less glamorous part is waiting for it to arrive.
Our goal is to process and ship every order with care, keep you informed along the way, and make our shipping policies as clear as possible.
ORDER PROCESSING
Orders are typically processed within 2–4 business days.
Business days do not include weekends or holidays.
During launches, sales, holidays, or periods of higher-than-normal order volume, processing may take slightly longer.
Once your order has been packed and transferred to the shipping carrier, you will receive tracking information using the email address or contact information provided at checkout.
Please note that processing time and shipping time are separate.
For example, if an order requires 2–4 business days for processing, the carrier's estimated delivery time begins after the package has been shipped.
SHIPPING RATES
Shipping rates and available delivery options are calculated and displayed at checkout based on factors such as:
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Order size and weight
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Shipping destination
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Available carrier services
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Selected delivery method
Any applicable shipping charges will be shown before you complete your purchase.
SHIPPING ESTIMATES
Delivery estimates shown at checkout or provided by the shipping carrier are estimates only and are not guaranteed.
Once a package has been accepted by the carrier, delivery timing is largely outside Velvet & Vine's control.
Delays may occur because of:
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Severe weather
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Carrier disruptions
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Holidays
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High shipping volume
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Transportation delays
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Incorrect or incomplete addresses
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Customs processing
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Other circumstances outside our reasonable control
We appreciate your patience when carriers experience delays.
TRACKING YOUR ORDER
Once your order ships, tracking information will be sent to the contact information provided at checkout.
Please allow time for tracking information to update after the shipping label is created.
In some cases, a carrier may take 24–48 hours to display movement or updated tracking information.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before placing your order.
If you realize that you entered an incorrect address, contact us as soon as possible at:
We will do our best to update the address before the order ships, but changes cannot be guaranteed once fulfillment has begun.
Velvet & Vine is not responsible for packages that are lost, delayed, or delivered incorrectly because of inaccurate or incomplete shipping information provided by the customer.
RETURNED TO SENDER
If a package is returned to Velvet & Vine because of:
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An incorrect or incomplete address
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An undeliverable address
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A refused delivery
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Failure to retrieve the package from the carrier
we will contact you after the package is returned to us.
Additional shipping charges may apply if you would like the order resent.
Original shipping charges are non-refundable.
LOST OR MISSING PACKAGES
If your tracking information shows that your package is still in transit but appears significantly delayed, please contact the shipping carrier first for the most current information.
You may also contact us at:
and we will do our best to help you determine the appropriate next step.
If a carrier confirms that a package has been lost in transit, please contact us so we can review the situation and assist you.
PACKAGES MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please first:
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Check around your home, porch, mailbox, garage, or other possible delivery locations
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Check with other members of your household
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Ask nearby neighbors
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Allow up to 24 hours, as some carriers may mark packages delivered shortly before final delivery
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Contact the shipping carrier directly
Velvet & Vine cannot guarantee replacement or reimbursement for packages that a carrier has confirmed as successfully delivered.
If you believe your package was stolen after delivery, you may also need to contact the carrier or appropriate local authorities.
DAMAGED PACKAGES OR ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 3 calendar days of delivery at:
Please include:
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Your name
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Order number
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A description of the issue
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Clear photographs showing the item and any damage
Please do not wear, wash, alter, or remove tags from the item before contacting us.
If we determine that the item was damaged in transit, defective, or incorrect due to an error by Velvet & Vine, we will work with you to provide an appropriate resolution.
Please see our Return & Refund Policy for complete details.
PREORDERS
Items identified as Preorder are not available for immediate shipment.
The estimated shipping timeframe for preorder merchandise will be listed on the applicable product page whenever possible.
Preorder dates are estimates and may change because of manufacturing, supplier, transportation, customs, or other delays outside Velvet & Vine's control.
If an order includes both preorder and in-stock merchandise, the entire order may be held until all items are available unless otherwise stated.
If separate shipping arrangements are available, they will be clearly disclosed at checkout or on the applicable product page.
MULTIPLE SHIPMENTS
In some circumstances, items within the same order may ship separately.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
You will not be charged additional shipping fees when Velvet & Vine chooses to split an order for fulfillment purposes unless otherwise agreed.
LIMITED-QUANTITY ITEMS
Velvet & Vine intentionally carries many styles in limited quantities.
Adding an item to your shopping cart does not reserve it.
An item is secured only after checkout and payment have been successfully completed.
If an inventory discrepancy occurs and we are unable to fulfill part or all of your order, we will contact you and issue an appropriate refund for any unavailable merchandise.
INTERNATIONAL SHIPPING
Velvet & Vine may offer international shipping to select destinations when available through checkout.
International customers are responsible for any customs duties, import taxes, fees, tariffs, or other charges imposed by the destination country unless otherwise stated.
These charges are not included in the purchase price or standard shipping charges and are outside Velvet & Vine's control.
International shipping may also experience additional delays due to customs processing.
Velvet & Vine is not responsible for customs delays or fees imposed by government authorities.
ORDER CHANGES AND CANCELLATIONS
We begin processing orders as quickly as possible.
Because of this, we cannot guarantee that an order can be changed or canceled after it has been placed.
If you need to request a change or cancellation, please contact us immediately at:
If the order has already been processed or shipped, it cannot be canceled and our applicable Return & Refund Policy will apply.
SHIPPING QUESTIONS
Questions about shipping, tracking, or an existing order may be sent to:
Velvet & Vine
heyher@velvetvineboutique.com
velvetvineboutique.com
Please include your order number when contacting us about an existing purchase.
Every Velvet & Vine order is packed with care, and we appreciate your patience while your new pieces make their way from The Vine to your closet.