FAQ

Have a question? You're probably not the only one. Here are answers to some of the things you may want to know before ordering from Velvet & Vine.

ORDERS & SHIPPING

How quickly will my order ship?

We know waiting for a package is the least fun part.

We work to process and ship orders as quickly as possible. Processing times and estimated delivery information are provided at checkout when available.

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package all the way to your door.

Can I change or cancel my order?

We begin processing orders quickly, so changes and cancellations cannot be guaranteed.

If you need to change or cancel an order, email heyvine@velvetvineboutique.com as soon as possible. If your order has not yet been processed or fulfilled, we'll do our best to accommodate your request.

Once an order has been processed, packed, or shipped, it can no longer be canceled.

Where does Velvet & Vine ship?

We currently ship within the United States.

Available shipping options and rates will be displayed at checkout.

How can I track my order?

As soon as your order ships, we'll send you an email with tracking information.

Please allow a little time for the carrier to update tracking after your shipping label is created.

SIZING & FIT

How do I know which size to order?

Because Velvet & Vine carries pieces from different designers and brands, sizing may vary slightly from one style to another.

Check the individual product description for fit notes, measurements, and sizing recommendations whenever available.

We'll also tell you when we think something runs small, oversized, fitted, relaxed, or true to size. We want you to have as much information as possible before choosing your size.

Will you carry extended sizes?

Our goal is to offer a thoughtful range of sizes whenever they are available from the brands and designers we work with.

Because we purchase from independent wholesale vendors, available size ranges can vary by style. We're always looking for beautiful pieces that allow us to expand our sizing while still meeting our standards for quality, fit, and style.

RETURNS & EXCHANGES

What is your return policy?

Eligible items may be returned within 30 calendar days of delivery.

Items must be unworn, unwashed, unaltered, with original tags attached, and in resalable condition.

For complete eligibility requirements, exclusions, and instructions, please see our Return & Refund Policy.

How do I start a return?

Email heyvine@velvetvineboutique.com within 30 calendar days of delivery.

Please include your name, order number, and the item or items you'd like to return. We'll send you return instructions after your request is approved.

Do I have to pay for return shipping?

Customers are responsible for return shipping unless an item arrived damaged, defective, incorrect, or the return resulted from an error by Velvet & Vine.

We do not charge restocking fees.

Can I exchange something for another size?

Because we carry limited quantities, we can't guarantee that another size will still be available when your return reaches us.

The best way to secure the size you want is to place a new order for it and return the original eligible item for a refund.

What if my item arrives damaged or I receive the wrong item?

Please email heyvine@velvetvineboutique.com within 7 calendar days of delivery.

Include your order number, a description of the issue, and clear photos when applicable. If we made a mistake or your item arrived damaged or defective, we'll work with you to make it right.

Are sale items returnable?

Items specifically marked FINAL SALE, gift cards, and merchandise discounted 40% or more cannot be returned or exchanged.

This does not apply if an item arrives damaged, defective, or incorrect.

PRODUCTS & COLLECTIONS

Will sold-out items be restocked?

Maybe!

Velvet & Vine collections are intentionally curated in limited quantities, and some pieces may not return once they're gone.

If you love something, we don't recommend waiting too long. When possible, we'll restock customer favorites based on demand and vendor availability.

How often do you release new pieces?

Rather than adding random pieces simply to have something new, Velvet & Vine releases thoughtfully curated collections and new arrivals throughout the season.

Every piece has to earn its place on the Vine.

Where do your clothes come from?

Velvet & Vine works with a variety of carefully selected wholesale brands and designers.

We choose pieces based on style, quality, fit, versatility, and how they fit into the Velvet & Vine aesthetic, rather than simply filling the store with inventory.

ABOUT VELVET & VINE

What does “Becoming Her” mean?

Becoming Her is at the heart of Velvet & Vine.

It's not about becoming someone else or waiting until you're thinner, younger, more successful, or somehow “better” before you deserve to feel good in what you wear.

It's about becoming more fully yourself.

We believe clothes can be more than something you put on. Sometimes they're a small reminder to show up, take the chance, wear the thing, and keep becoming the woman you're meant to be.

Is Velvet & Vine an online-only boutique?

Yes. Velvet & Vine is currently an online boutique, which allows us to curate smaller collections and serve customers beyond our little corner of Colorado.