Last updated: September 11, 2026
At Velvet & Vine, we want you to love what you wear and feel good about what you purchased.
We carefully curate our collections with real women and real life in mind, but we also know that sometimes something simply doesn't fit the way you hoped, doesn't feel quite right once you try it on, or isn't the piece for you.
That's okay.
Our goal is to make the return process clear, fair, and uncomplicated while also protecting the small business behind every Velvet & Vine order.
30-DAY RETURN POLICY
We accept eligible returns requested within 30 calendar days of the date your order is delivered.
To be eligible for a return, your item must be:
-
Unworn and unused
-
Unwashed
-
Unaltered
-
In the same condition in which you received it
-
Returned with all original tags attached
-
Free from stains, makeup, deodorant, self-tanner, perfume, smoke, pet hair, body odor, or other signs of wear
-
In its original packaging when applicable
-
In resalable condition
You will also need your order number or other proof of purchase.
Items that do not meet these requirements may be denied a refund.
HOW TO REQUEST A RETURN
Before sending anything back, please email us at:
Include:
-
Your name
-
Order number
-
Item(s) you would like to return
-
Reason for the return
We will provide you with return instructions.
Please do not send items back without first requesting a return.
Returns sent without prior authorization may not be accepted.
RETURN SHIPPING
Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
We strongly recommend using a trackable shipping service when returning your order. Velvet & Vine is not responsible for return packages that are lost or damaged while in transit back to us.
REFUNDS
Once we receive a